Everything you need to know before your first visit.

Your appointment should feel effortless from the moment you arrive. Here are a few helpful details to make your visit as smooth and relaxing as possible.

Parking

There is plenty of free parking available on either side of the street directly in front of the salon. If street parking is full, there is a large public parking lot just a minute's walk away.

Finding the Salon

Salon Lavela is located in the heart of Preston in Cambridge. If it’s your first visit, give yourself a few extra minutes to find parking and settle in. Please aim to arrive right at your appointment time. If you arrive early, you’re welcome to relax in the waiting area.

Payments

Debit, Visa, Mastercard and cash are accepted.

Accessibility

Creating a welcoming space for every guest is something that’s deeply important to me. I understand how much thoughtful accessibility and kindness can impact someone’s day. Because of that, I’m committed to making every guest feel comfortable, respected, and genuinely cared for.

If you have any accessibility needs, use mobility equipment, require additional time, or would simply like to discuss how I can make your visit more comfortable, please don’t hesitate to reach out before your appointment. Support persons are always welcome.

If salon visits make you feel anxious or overwhelmed, I encourage you to reach out beforehand as well. Whether you have questions, need reassurance, or there’s something I can do to help you feel more at ease, I’m always happy to have that conversation. My goal is for everyone who visits to feel welcome, included, and able to enjoy their experience with confidence.

Guests & Children

To help create a calm, relaxing experience for every guest, I kindly ask that you attend your appointment on your own whenever possible. If someone is accompanying you for accessibility or support, they are, of course, welcome.

While I absolutely love children, the salon isn’t designed to safely accommodate children who aren’t receiving a service. For everyone’s comfort and safety, I kindly ask that young children not attend appointments unless they have one booked of their own.

Thank you for helping me maintain a peaceful environment where you can fully relax and enjoy your time in the chair.

Cancellation Policy

I understand that life happens, and sometimes plans change. If you need to cancel or reschedule your appointment, I kindly ask for at least 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice may be subject to a 50% cancellation fee. No-shows or appointments missed without notice, will be charged 100% of the scheduled service if you would like to book again. Your appointment time is reserved exclusively for you, and providing notice allows me the opportunity to offer that time to another guest. Thank you for respecting my time and supporting my small business.